A fix has been implemented and we are monitoring the results.
Posted Nov 29, 2024 - 16:12 UTC
Investigating
Starting at 14:31 UTC to 15:01 UTC on Nov 29th, several SiteSpect Cloud points of presence had elevated number of errors. Traffic has been automatically re-routed to the most optimal available POPs.
Typically site visitor’s browsers react to this change within 1 to 30 seconds. Only visitors served by the affected POPs may have been impacted. There is no disruption to the Control Panel and all testing and optimization campaigns remain active.
We are actively investigating and remediating the incident. You should expect an update within one hour.
This incident affected: Europe - Points of Presence (AMS - Amsterdam, Netherlands, LON I - London, United Kingdom, LON II - London, United Kingdom) and North America - Points of Presence (NYJ - Secaucus, NJ, United States).